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| Frequently Asked Questions |
What does the price include?
The price includes the dress as well as the postage by express (EMS) Delivery. Shawl, veil or glove is not included. but if you ordered a dress from us, you just need pay US$20 to get a veil and a glove.
Free EMS/TNT Shipping is to USA, Canada, Australia, Germany, U.K., France and so on......
Other country, Such as Brazil, Turkey and other South Africa Country, Mid Asia Country need be charged extra US$45 shipping fee.
What are the main methods of our payment?
For your convenience, we accept the following payments options:
• Payment by major credit cards with Paypal
• Payment with Paypal
• Western Union
To use which way that we can receive it ASAP when it is urgent ?
We ship by EMS or TNT. For international order, we ship by Air Mail. For UPS/DHL delivery, please pay extra $30 for the dispatch .You will get it within 15 days since you order it.
Do I get any discount if my purchase is in large quantity ?
YES, the rate of your discount varies depending on the quantity of your order and the promotion we offer at the time of your purchase and the amount of total discount will be calculated at the check out point.
Normally,if you bought more than 3 dresses, we will give you a discount on each dress.
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What can I do if I don't like the dresses that I have received ?
If the dress you reiceved doesn't fit or have quality problem, please email us some photos to prove the problem is true, we will check the photos.
If the problem is true, you can simply return it to us within 7 days of the date of receiving dress, and have your money refunded as soon as we receive the returned items (excluding shipping and handling costs).
See our Return Policy for more detail.
How can you sell the high quality products at this lowest prices ?
Our overhead is low and we act as a direct link between you and the factories. This is how we can afford to provide you with the best quality dresses at the lowest prices anywhere in the world.
Can you tell me how long it takes to complete the prom gowns ?
Most dresses can be completed and shipped out approximately in 25 workdays. We are always committed to bringing you the work you are expecting within the shortest time possible without compromising its quality. Once you receive your dresses, we are positive you will be very pleased with the quality.
What do I have to do to buy a dress ?
The process could not be simpler...
Select the dress of your dreams. > Next, select the size of the dress. It is better to order on the larger size and have the dress altered. Refer to our Measurement > guide before ordering.
> Add the dress to your order cart.
> You can now go to the checkout or look for matching tiara, veil and gloves.
> At the checkout, you will be asked for payment with Paypal.
> And that`s it. We will send you a confirmation email telling you exactly what you have ordered, giving you the chance to change the order if needed.
> Your dresses can be completed and shipped out approximately in 25 workdays. If you want to get your dress whin 15 days,please pay extra $30 for the dispatch.
Can I make the dress from my own pattern?
If you have the pattern of a particular dress that you would like to have made, please contact us. You will need to supply us with your exact measurements and specify the color that you would like the dress to be made in. We will request that you send the pattern to us in the post and after assessing the amount of work involved and the material that is required, we would then be able to give you a quote.
How will I be notified of my order status?
We contact our customers by email at various points of the order process. It is imperative the customer includes an email address on their order.
The first email is sent immediately after an order is submitted to confirm your order is in our system. The second is sent to confirm your measurement and shipping address. A shipping confirmation email will be sent when your order is shipped from our location and will include the tracking number.
Can you send me a catalog ?
In short, no. We are a retailer and do not make these dresses. If we put out our own catalog, it would raise our prices... and our goal is to give you the best product at the best price. The pictures on our website are ALL the pictures available that are provided by the manufacturer.
Are these used dresses?
All gowns and products we offer are new. We do not accept or offer resale items.
What if I have some questions that are not answered here ?
If there is anything else you would like to know please feel free to Contact Us(E_mail:service@promgownsdresses.com ) any time.We do check our email very regularly and will get back to you as soon as we can.
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